Solved

PFD file not found. I have to re-select it each time i open the application

Hi,

I have the last pro version for android, 3.5.

Each time i open the app the link to my PFD is lost. I have to go then in Administration, click on the open folder icon on the top and select again the PFD i have on google drive. After that I can see again all my transaction and i can use the app.

I have to do this each time I open the app for just adding a transaction. In this way the app is not anymore usable.

I believe this happened after the syinc with dropbox has been disabled. But in my prefrence i deactivated the automatic sync so i don't understand why I can't use the app just locally.

Why I have each time to reference (or reload?) again the pfd file i have on google drive.

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Comments (6)

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Hello,

This bug appeared a few weeks ago after some Google drive update. We do not recommend to use Google Drive.

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I am sorry but your answer makes no sense.

I bought the Pro versiona pair of years ago, assuming to have a properly working software.

I understan your point with dropbox about license and usage but for Google Drive if a bug in your application appeared then it should be fixed. You can't answer just "we don not reccomend to use it". Currently your application is not AT ALL usable. There is no way to use it just locally without synch.

This is a clear attitude from your side for forcing your customer to move to a subscription plan. I find it definitive unprofessional and unfair.

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The bug is in Google Drive app. You can install previous version of the Drive (e.g. month ago) and it will work fine. You can use OneDrive, Box, Dropbox, etc to sync data for free: https://community.alzex.com/knowledge-base/article/sync_mobile (they all have their own bugs, however).

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If you don't want to sync, simply remove your database file from the cloud and store it locally on your phone. Open Google drive app, find your file, click Share/Open/Export/etc then select Alzex Finance app to copy the file into the local folder of the app.

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I have a similar problem using one drive. But for me the same thing happens (PDF file disappears, so it is not true that it works with OneDrive) or it keeps creating new PFD files. For e.g. "Account.pfd" becomes "Account 1.pfd" and then "Account 1 1.pfd" etc. etc.

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Also I have just tested keeping the file in Dropbox and it creates several files (I also get the error: "Failed to create File - Invalid Argument" ). So at this moment I can't use neither Dropbox, Onedrive or Google Drive.

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