Solved

Personal Finances invalid database

I receive

this message after trying to open the PF, running the regular file.

I can

recall the backup, but then the system responds that my version is unregistered,

and I have the registration code.

When I fill

the registration code, it’s not recognized.

What could

be the problem?

Thanks in advance.

Leave a Comment

Comments (8)

photo
1

I need you activation code to check what's wrong. Don't share it here, contact support via email or create ticket.

photo
1

Out of the blue for no know reason, when I start program it now says ... " not a valid data base file " ... please advise :-) Thank you - Ted & Rosie

photo
1

Hello,

Try to restore database from the backup. Backup copies are created automatically and located in my documents\Personal Finances\Backup folder.

photo
1

Thanks for your quick reply ... I've checked the folder and it ONLY contains 1 folder "usericons" which contain sample icon & readme txt file ....

I was unaware that there may have been/is a problem with backups. No message saying can't backup .....

Does this mean I'm stuffed ?? :-(

photo
1

Check, is automatic backup enabled, frequency and target folder in application settings.

photo
1

Yes, .. although I cannot open any tabs other than "file" & "help" since data base is invalid ... I opened a new one & the standard settings show "weekly" backup & folder "backup" that you pointed me to ...

Unfortunately there is no "backup" folder there ....

photo
1

Is there a reason why the file became "invalid" ?? Could I send it to you to possibly recover ??

It's only our TRAVEL 2015 accounts, nothing really important except our spending & upcoming bills ... other than that not sensitive information :-)

photo
1

by the way - it's current, we just haven't changed to 2016 yet :-) Ted

photo