Solved

Import problem.

Hello,

I have a problem with import. It seems to be connected somehow with the date. I didn't have any problems few days ago and before, but today (02.01.2018) it is not possible to import any csv file. I am getting error message: "0". If the file is blocked (opened in Excel) the error message says: "-2". It is not even possible to import old files (already imported some time ago).

Thank you in advance

Dominik

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Comments (9)

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Check, is the file is accessible (try to open it in notepad). Try also copy the file to another folder. You can send one to me: support@alzex.com, I'll check it.

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The files were accesible. I have checked on few different files.

Moreover I tried to re-run the app and reset the computer but nothing worked so I entered transactions manually that day.

I have checked right now ... and it is working all OK as at the beginning. I have no idea what was the reason. I didn't changed anything in the config of the app or the computer.

Anyway thank you for the answer. I will let you know if I face the issue again.

Kind regards.

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Dear Alexandr,

I experienced same issue with csv import again. It seem like no import is allowed during first few days of the month: I have tried on 01.02.2018, 02.02.2018 & 03.02.2018 with no luck. Everytime I get "0" error message.

I have made many trials and here are the conclusions:

- it is not file permissions issue

- it is not specific to any particular csv file: previously imported files doesn't import and dummy files doesn't import

- changing system date (without reset) doesn't help in most cases

- changing system date + system reset work fine - allow to import, even if you change the date back to original just after reset.

So on 02.02.2018 I changed the date to 05.02.2018, reset the system (Windows 8.1), changed the date back to 02.02.2018 and the import was working. After all imports I reset the system again and the problem was visible again. Only the date during system start is important!

I can provide you more info if you need. Please fix it.

Kind regards

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It's quite strange. I've just tested csv today (3rd of February) and all works fine. Could you please make a screenshot of that error window? Because I haven't inserted error message like that in the import process.

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Here you have it.

Error message "0" is the normal one. Error message "-2" is for the locked file (opened in Excel).

I attach dummy csv file as well.

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When exactly the error appears? e.g just after you selected the file, or when you press "OK" button in the csv preview window?

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Just after selecting the file.

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I've found it and will fix it in next update. Simply set correct file type in the Open File dialog. Do not set "all files (*.*)" !

fdbe9f1e027d6bad84f33a29096a9d61

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Thank you very much.