Error "Can't open file" on desktop

Artem

I have the app with synchronization on my laptop with Windows 10 and on my phone with IOS 12.4.5. Basically I use mobile app? but sometime desktop one. I haven't used the app for couple weeks on desktop and I have tried to open my budget file today and got the error. I have downloaded new version of the app, but I have got the same error.

Milena Lozano

Hla a mi me pasa lo mismo tengo mi app compra en el celular pero la quiero abrir en el pc y me indica error que no se puede abrir

Alexandr

Send file to me by email: support@alzex.com

Artem

No, file exists and is located in the same place. I think something wrong with the file.
I can share the file, but in private chat if it is possible.

Alexandr

Does the file exist? Perhaps it has been moved or deleted.

Artem

In C:\...\Documents\Alzex Finance directory.
And also there are some files in Dropbox\Приложения\Alzex Finance\MyBudget.sync.

Alexandr

Hello.
Where is the file located?