Some currencies have disappeared

Sherratt

I am using the software on two windows PCs and an Android mobile.

I have 4 currencies set up, and a few days ago, I noticed that on one of my windows PCs, two of them (British Pounds, and Thai Baht) had disappeared from the Overview. When I look at Transactions, if I select an account that is using one of the disappeared currencies, the total next to the account name is correct, and all the transactions are shown, but the running Balance in the main panel is blank.

When I go to Tools > Currencies, the deleted currencies are not shown there either!

The currencies are not missing from the mobile or other PC.

I have tried uninstalling and reinstalling, but that has made no difference.

Can anyone help please?

Many thanks
Sherratt

Alexandr

Hello,
Try to update the app to the latest version on all devices.

Sherratt

Hi.

Thanks. I don't currently have access to the PC which was showing the currencies correctly. It was certainly on version 7.5, although I don't know off the top of my head which point version. Unfortunately, I won't have access to this again for several months.

The other two seem to be on the latest versions:

PC with the problem is v 7.5.12
Android is v 4.1.0

Sherratt

Alexandr

Can you send me both database files (with and without currencies) by email: support@alzex.com I'll check them.

Sherratt

I was starting to get the files ready to send, but they are synced via MS OneDrive, and I can't see a way to save the file from the mobile without just using the file from OneDrive...

Any suggestion how to do it?

Alexandr

There is the Share button near the file name in the main menu (left drawer).
In the files list you can do long tap on a file then in the context menu tap Export or Share button.

Sherratt

Thanks. Both files shared

Sherratt

Thanks for resolving the problem.