Updating account for automatic synchronization

Jacek Woliński

Hi,
We are using version PRO on 4 computers and discovered recently issue with synchronization. When checking settings on all computers we noticed couple of them have wrong account entered for automatic synchronization part. How can you update the account information, so that it will sync to the correct file uploaded in the cloud?

Thanks, Jacek

Alexandr

Hello,
The sync settings (account and file name) should be the same on all devices. Moreover, you can sync only the copies of one database file, two different database files can't be synced, even if they have the same name.

Click "Unlink account" button then follow this instruction to set up sync: https://www.alzex.com/help/synchronization.html

Jacek Woliński

Alexandr so this means, I should re-send one copy of the database to other users, so they save it on their devices and use this one version, which would be synchronized?

Alexandr

Jacek Woliński Yes, you can copy your file to another device via email, WhatsApp, etc. Or you can download it from the cloud, if option "Keep backup copy in the cloud" is set in the sync settings.